FAQ

Please choose a category below for answers to our most common questions that our shoppers have asked us. If you do not find an answers to your questions, please call us at 1-866-866-3434.

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A: Yes, most of our new mobility products come with one to three year limited manufacturer's warranty. Please refer to product pages for warranty information

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A: Not all mobility products listed includes batteries unless stated otherwise. Some of these batteries are FAA/airline approved.

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A: To ensure the best fit for both comfort and safety, a mobility scooter must have the capacity to adequately support the rider's weight and also be the right size for their height. Another consideration is the environment in which the scooter will be operated. Rough or outdoor terrain may require more power and larger tires, while mostly indoor use may call for smaller tires and a better turning radius. You also need to consider whether the scooter will be transported along with the limitations of the vehicle in which it will be carried.

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A: A scooter must be steered and is best suited for individuals with sufficient use of their upper body and arms to operate the handlebars. A scooter also requires more room for maneuvering than a power chair. Finally, a scooter is not recommended for those with a rapidly progressing condition.

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A: Each scooter featured on our site includes a list of its specifications. Just click on the model of your choice to view the scooter- weight capacity and other features. In addition, persons with a height of 5' 5" or under should consider scooters with an overall length of 42 inches or less. People taller than 5' 5" - generally require longer models to ensure ample leg room. A variety of special sized seats and seat options also are available to ensure safety and comfort.

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A: 3-wheeled scooters have a better turning radius as compared to 4 wheelers. This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain. However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized center of balance.

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A: Most scooters come with the recommended configuration of two 12 volt, 32 amp gel batteries. However, some models can be fit with optional larger batteries of more range is needed. The estimated life on fully charged batteries have 6 to 8 hours of continuous use.

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A: Battery charging takes an average of 6 to 8 hours. In addition, some models include chargers with automatic shut off. This feature allows the user to plug in the charger at night and have fully charged batteries by morning.

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A: The speed of a scooter will range from 3.5 to 9 MPH, depending on the model. Scooter speed is controlled both with a dial and through the amount of pressure the user places on the throttle. The specifications chart for each scooter featured on our site includes the speed range for the individual model.

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A: Most electric scooters are intended for paved pathways and will not perform well on dirt, gravel, or grass surfaces. However, there are a few scooters out there that will perform a little better on these more rugged surfaces.

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A: We accept Discover, Master Card, Visa, American Express, Money Orders, and PayPal.

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A. Many medical equipment products are tax exempt. At this time, shipping from one state to another makes these items tax exempt. You would pay no sales tax.

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A: No , the prices advertised reflect the final price before you add customized or additional accessories. If additions are made, the price will update to reflect the added items.

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A: Shipping is free within the Continental US on any product that is valued at $50.00 or higher. For any order valued at less than $50 please give us a call as shipping rates will vary. Sorry, we do not ship to addresses outside the 48 continental US states at this time. However, you can arrange for a shipper of your choice to pick the item up at our Orlando location. You are responsible for all shipping fees.

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A: All in-stock items take 5 to 7 Business days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival.

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A: Sorry, we do not ship to addresses outside the 48 continental US states at this time. However, you can arrange for a shipper of your choice to pick the item up at our Orlando location. You are responsible for all shipping fees.